Thank you for shopping at Vively Home. We want every customer to be happy with their purchase. If something doesn’t go as expected, our Refund and Returns Policy is here to help.
Returns
- You can request a return within 7–14 days of receiving your order.
- Items must be unused, in their original packaging, and in the same condition as received.
- To start a return, please contact us at info@vivelyhome.com with your order number and product photos.
- Once approved, we’ll provide instructions for sending the item back.
Please note: As we work with international suppliers (dropshipping), the customer may need to cover the return shipping costs.
Refunds
- Once we receive and inspect your returned item, we’ll let you know if your refund is approved.
- If approved, your refund will be issued within 3–7 business days.
- The refund will be credited back to your original payment method (Visa, MasterCard, PayPal, Stripe, etc.).
Non-Returnable Items
Some products cannot be returned, including:
- Clearance or final-sale items
- Gift cards
- Personalized or custom-made products
Need help?
For any questions about refunds or returns, our support team is available 24/7.
Email: info@vivelyhome.com
Phone: (+971) 52 348 8206