Collector Assistance

Frequently Asked Questions

Everything you need to know about our white-glove delivery, materials, 30-day trials, and warranties.

All orders over $150 automatically qualify for free shipping. For larger furniture (such as sectionals, dining tables, and credenzas), our specialized white-glove team will contact you in advance to coordinate a designated 2-hour delivery window. The delivery crew will carry your piece into your room of choice, unpack it, inspect it, and remove all packaging materials at no extra charge.

Still have a question?

Our concierge team is available Monday through Friday to answer specific inquiries regarding your floor plan or timber samples.