Your satisfaction is our priority at Vively Home. If you’d like to return or swap an item, our process is quick and hassle-free.
Returning an Item
- Returns can be requested within 7–14 days of receiving your order.
- Keep the product unused and in original packaging.
- Email info@vivelyhome.com
- with your order number and product photos to start the return process.
Exchanging an Item
- If you’d like a different size, color, or style, you can request an exchange.
- Send the original item back following our instructions, and we’ll ship the replacement as quickly as possible.
Refunds
- After we receive and inspect the returned product, refunds are processed within 3–7 business days.
- Refunds will be issued to the same payment method you used during checkout.
Items Not Eligible
- Personalized/custom items
- Clearance items
- Gift cards
Need Help?
We’re here 24/7 to assist you:
Email: info@vivelyhome.com
Phone: (+971) 52 348 8206